The objective of the service called “TravelCall” is to enable companies to increase their sales and provide them with an addional distribution channel for their products and services, supplementary to their exitsing tradional channels.
“TravelCall” stands apart from other general Call Centers in that it is focused uniquely on the Greek Travel Industry, its enterpises with their unique needs, as well as, their potential clientele-by solely targeting tourist consumers. These functions are achieved through:
- Countrywide Presence
- Countrywide Unified 5digit Number
- State-of-the-Art Technological Platform
- Unfied acess via Voice, Internet & WAP networks.
Travelcall Services include:
ΟUT-BOUND SERVICES
- Sales & Promotions for Products & Services
- Support for Marketing and Political campaigns
- After Sales Service on Products and Services
- Market Research and Customer Satisfaction Surveys
- Tele-sales and Tele-orders
- Customer-base builting
- Customer Contract Renewal
- Customer Reminders
- Company Greetings to their customers
- Company – Customer Interaction via SMS & Email
IN-BOUND SERVICES
- Cross selling
- Customer Help-desk
- Customer Service
- Company FrontOffice Overflow
- General Travel Bookings
- Voice-based Ticket and other Travel-related Sales
- Internet-based Ticket and other Travel-related Sales
- WAP-based Ticket and other Travel-related Sales
- Third party Ticket and other Travel-related Sales for business with no internet access
- Distribution Channel Support through specific offers
These TravelCall Services can be provided:
- AdHoc-basis promotion strategies, or
- Structured and Continous marketing strategies involving multi-level complementay actions: susch as promotion, sales, loyalty awards, direct marketing, mass mail, etc., aimed at either an existing and/or new customer-base.